Privacy Policy

OUR PRIVACY POLICY

Overview:

This Privacy Policy explains how Kanha Herbs Pvt. Ltd. collects, uses, and protects your personal information, in line with applicable laws and regulations. It applies to all personal data we process, whether in paper or electronic form.

This Privacy Policy explains how Kanha Herbs Pvt. Ltd. and its partners (including C&F and Direct Sellers, together called the ‘Company’) collect and use your personal information through our website, mobile app, and other platforms.

By using our website, you agree to this Privacy Policy and allow us to collect, store, process, and share your personal information with trusted third parties or service providers when needed for the purposes mentioned here.

Meaning:

“Personal data” means any information that can identify you, such as your contact details, device information, or IP address.

“Products” means the items and services offered by Kanha Herbs.

“End User” means customers who directly buy and use Kanha Herbs products.

“Company” refers to Kanha Herbs Pvt. Ltd.

Depending on the context, “you” means End User and Visitor:

If you sign up, place an order, or make a payment with Kanha Herbs for your personal use, you are called an “End User.”
If you just visit our website without logging in or contact us for information (for example, asking about our products), you are called a “Visitor.

Context:

In this Privacy Policy, terms like ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ have the same meaning as given under the law.

At Kanha Herbs Pvt. Ltd., we take your privacy seriously. It’s important that you understand how we use your personal information.

In this document, “we”, “us”, or “our” means Kanha Herbs Pvt. Ltd., and “you” or “your” means the user of our services.

Scope:

Kanha Herbs Pvt. Ltd. is committed to keeping your personal information safe and private. We only collect the information you choose to share with us online, and we use it to provide you with our products and services.

This Privacy Policy explains how we collect, use, share, and protect your personal information. We take reasonable steps to keep your data secure and confidential. It also explains how long we keep your data and how you can contact us if you have any concerns about your privacy.

Applicable Laws:

This Privacy Policy follows the requirements of Indian laws, including:

The Consumer Protection Act, 2019
The Consumer Protection (Direct Selling) Rules, 2021
The Information Technology Act, 2000
The Information Technology Rules, 2011(for data security and sensitive personal information).

User:

User refers to who provide the personal information such as Consumer, Direct seller, Employee, Business associates

Purpose:

How Kanha Herbs Pvt. Ltd. Business collects and uses Users personal information for the following purposes:

For Registration
For KYC updating
For Products dispatch
To issue Commission

Roles We Play:

Kanha Herbs acts as a Data Controller when we collect and use your personal information for our own purposes.

We act as a Data Processor when we handle personal information on behalf of another company or authority.

Our Commitment:

We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.

Personal identification information

We may collect personal details from you in different ways — for example, when you visit our website, register an account, place an order, fill out a form, subscribe to our newsletter, or use other services we provide.

The information we may ask for includes your name, parent/spouse’s name, gender, email, address, and phone number. You can still browse our site without sharing this information, but for some services (like KYC, orders, or registration) it may be required.

This information helps us identify you and provide our services better.

A. Visitors

You can explore our website without giving us your personal details. However, if you wish to register as a Direct Seller or place an order, you may need to share basic information like your name, address, email, or phone number. This information may be shared with a registered Kanha Herbs Direct Seller to help you with registration and order placement.

We may also keep your contact details on record to serve you better if you reach out to us again in the future.

B. Ordering

When you place an order on our website or through a C&F location, we collect personal details like your name, contact information, order details, and payment information. This helps us process and deliver your order.

We may also share the required order details with our shipping partners so they can complete the delivery.

C. Payment

For payments (via Debit Card, Credit Card, Net Banking, etc.), we only use your details to complete the transaction. We do not store your payment information on our website.

Your payment data is securely sent to the bank, and we only keep a record of the payment reference number and the amount paid.

D. Surveys and Promotions

Sometimes, you may choose to share your details with us by taking part in surveys, polls, or questionnaires. We use this information to improve our products and services.

We may also send you marketing or promotional updates using this information. If you don’t want to receive these, you can unsubscribe using the link in our emails or write to us at contact@kanhaherbs.in

Non-personal identification information

We may also collect non-personal information when you use our website. This can include details like your browser type, device type, operating system, internet service provider, and other technical information about how you connect to our site.

Web browser cookies

Our website may use “cookies” to improve your experience. Cookies are small files saved on your device to help with record-keeping and sometimes to track information.

You can choose to block or get alerts about cookies through your browser settings. However, if you disable cookies, some parts of the website may not work properly.

How We Protect Your Information:

We use proper security practices to collect, store, and manage your data safely. This helps protect your personal details, login information, payment data, and other records from unauthorized access, changes, sharing, or loss.

Children’s Privacy:

Our website is not meant for children under 18. We do not knowingly collect personal information from children. If we ever find such information, we will delete it immediately.

Amendments or Modifications, if any

Kanha Herbs Pvt. Ltd. may update or change this Privacy Policy at any time. We encourage you to check this page regularly to stay informed about how we protect your personal information. By continuing to use our website, you agree that it is your responsibility to review the policy and stay updated on any changes.

Acceptance for Terms of service

By using our website, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please stop using the site. If you continue to use the site after we update this policy, it means you accept the changes.

Reason for Disclosing personal data to other parties:

We may share your personal data with others when it is legal and necessary, such as when:
We need to provide you with products or services
You make a payment
We must follow legal or regulatory requirements (e.g., fraud prevention)
It is needed for reporting, legal claims, or protecting our rights
We have a valid business reason
We send you product updates or promotions
You give us consent to share it
We want to improve your online experience with our products

To whom your Personal Data may be disclosed:

We may share your personal data with:
Our group companies, direct sellers, agents, service providers, or subcontractors who work with us (and their staff)
Law enforcement, government bodies, regulators, courts, or auditors when required by law
Statutory and regulatory authorities, investigation agencies, or legal bodies where disclosure is mandatory
Overseas regulators, if applicable
Any person or organization you have asked us to share your data with

Your Rights:

If we process your personal information, you have the following rights:

Access and correction: You can request a copy of your data (sometimes called a “Subject Access Request”). We may ask for ID proof before sharing it. If any details we hold are wrong, you can ask us to correct them.
Object to processing: You can ask us to stop using your data if we are no longer allowed to process it.
Other rights: You may request deletion of your data if we have kept it too long, ask us to limit how we use it, or request an electronic copy of the data we hold about you.

You can make a request or exercise these rights by contacting Kanha Herbs at contact@kanhaherbs.in and we will make all reasonable and practical efforts to comply with your request, so long as it is consistent with applicable law and professional standards.

Data Security & Integrity:

Kanha Herbs Pvt. Ltd. has security measures in place to protect your personal information from loss, misuse, changes, or unauthorized access. While we do our best, no system can be 100% secure.

Access to your data is only given to people who need it for work, and they must keep it confidential.

We keep your personal data only as long as needed to provide services, stay in touch with you, meet legal requirements, and for other valid business reasons.

Links to Other Sites:

Our website may have links to other websites that are not controlled by Kanha Herbs Pvt. Ltd. and may follow different privacy policies. We suggest you read the privacy policy of any site you visit before sharing personal details.

This Policy Covers to

This policy applies to all information you share with Kanha Herbs Pvt. Ltd. through our website, our company, or our C&F locations.

Contact Us:

If you have any questions or complaints about privacy, you can contact us at:

📧 Email: contact@kanhaherbs.in

IN ACCORDANCE WITH INFORMATION TECHNOLOGY ACT 2000 AND RULES MADE THEREUNDER, THE NAME AND CONTACT DETAILS OF THE GRIEVANCE OFFICER ARE PROVIDED BELOW

Grievance Officer: grievance@kanhaherbs.in

Notification of Changes:

We review our Privacy Policy regularly to keep it accurate and updated. Any changes will be posted on this page, so we recommend checking back from time to time.

If you have any questions or need support, please contact us at: contact@kanhaherbs.in

All material in this policy is the property of Kanha Herbs Pvt. Ltd. Any reproduction or publication thereof in any form or by any means, whether electronic, mechanical, photocopying, cyclostyle, recording, or usage in any manner whatsoever without the prior written permission of Kanha Herbs Pvt. Ltd, will invite civil and criminal action.