Cancellation Policy

Cancellation Policy – Kanha Herbs Pvt. Ltd.

Overview

Kanha Herbs Pvt. Ltd. (“Company”) sells its products through its Direct Sellers and Authorized C&F partners. The Company is committed to offering high-quality and standard products to all customers.

While we always strive to fulfill every customer’s requirement, there may be situations where a customer wishes to cancel their order. This policy has been created to ensure a fair, simple, and consumer-friendly process for handling such cancellations.

At Kanha Herbs, the interest and satisfaction of our customers remain our top priority. This Cancellation Policy has been designed with a focus on customer protection and consumer rights.

For better service and convenience, Kanha Herbs provides an easy and transparent cancellation process. If you have placed an order and wish to cancel it, you can do so following the simple steps laid down in this policy. Refunds, if applicable, will also be processed in accordance with these guidelines.

Applicability

This Cancellation Policy applies to all customers of Kanha Herbs Pvt. Ltd. who wish to cancel their order, regardless of the reason.

For queries or assistance, please contact us at: contact@kanhaherbs.in

Definitions

Company: Refers to Kanha Herbs Pvt. Ltd.
Product: Refers to any product or products sold by Kanha Herbs through its Direct Sellers, Authorized C&F partners, or official platforms.
Cancellation: Refers to the process where a customer, after purchasing a product, decides to cancel the order if they are not satisfied with the product or wish to discontinue the purchase.

Types of Order Cancellation

I. By Consumer

A consumer may request cancellation of their order under two conditions:

Before the invoice is generated
After the invoice is generated

a) Cancellation Before Invoice Generation

After placing an order, the consumer has the option to cancel the order before the invoice is generated.
A separate cancellation option (pop-up/tab) will be visible on the customer’s panel to initiate the cancellation.
Once the invoice is generated, the cancellation tab/link will no longer be available.
If payment has already been made to the Company or its Authorized C&F partner, the consumer may approach the Company/Authorized C&F for a refund, subject to applicable conditions.

b) Cancellation After Invoice Generation

A customer may cancel their order within 24 hours after the invoice is generated, provided the product has not yet been released, dispatched, or shipped.
If the product has not been shipped, the customer can request cancellation by contacting our Customer Support Team at:

contact@kanhaherbs.in
Support Line: (Mon–Sat, 10:00 AM to 07:00 PM, excluding holidays)

Once the cancellation request is received, the Company will verify the status of the order and inform the customer about the process.

II. By Company

Kanha Herbs reserves the right, at its sole discretion, to cancel any order without prior notice and without liability to pay any interest or charges. Orders may be cancelled due to, but not limited to, the following reasons:

Errors or inaccuracies in delivery details, pricing, or product information.
Technical issues or suspected credit/debit card fraud.
Delivery service not available in the specified location.
Invalid or duplicate orders.
Product(s) out of stock.
Incomplete or incorrect address details.
Orders placed through unauthentic or unauthorized sources.

The Company may also request additional verification or information before accepting or processing an order. In such cases, the customer will be contacted directly.

Refund Process

Online Payments: If the payment was made through Credit Card, Debit Card, or Net Banking directly into the authorized account of Kanha Herbs, the refund will be processed to the original payment source within 5 working days from the date of cancellation.
Payments through Authorized C&F Store: If the payment was made at a Kanha Herbs Authorized C&F Store, the refund will be transferred to the customer’s verified KYC account or as per the bank details provided (such as a cancelled cheque with the consumer’s/Direct Seller’s name). The refund process will be completed within 7 working days from the date of cancellation.
Company-Initiated Cancellation: If an order is cancelled by Kanha Herbs after the payment has been charged to the customer’s credit/debit card, the refund will be processed back to the same card account within the standard processing time.

General Terms

Cancellation requests will not be accepted after the product has been dispatched.
A cancellation request must be accompanied by the invoice, and the reason for cancellation must be clearly mentioned.
Only requests made through the registered email ID or registered contact number will be accepted.
Cancellations requested through any other channels will not be considered valid.
No cancellation request will be accepted after 24 hours of invoice generation.
All cancellation requests must be sent via email, and will be processed only after official acknowledgement from Kanha Herbs.

Notification of Changes

Kanha Herbs Pvt. Ltd. keeps this Cancellation Policy under regular review to ensure it remains accurate, fair, and up to date.

Any changes made to this policy in the future will be updated and published on this page. We encourage all customers and direct sellers to revisit this page regularly to stay informed about the latest updates.

For any questions, clarifications, or support related to cancellations, please contact us at: contact@kanhaherbs.in